Articles in this section

See more

Comments Widget

Avatar
Justin Heeren
  • Updated
Follow

Overview 

The Comments Widget adds Facebook commenting to a campaign. While all widgets have an option to turn comments on, enabling that option displays the comments in a popup. The Comments Widget is one of Facebook’s social plugins, and it displays comments in a Facebook-style layout.

Note: This feature is only available on the Business Plan or higher.

Setup

Screen_Shot_2017-08-09_at_12.39.04_PM.png

  1. Determine the maximum number of comments you’d like to show (if left blank, Facebook will show up to 10).

  2. Choose if you would like to use Facebook’s Light or Dark layouts (you may need to experiment to see which works best with your design).

The color scheme, font, and layout of the Comments Widget are all provided by Facebook via the Comments Box plugin, and cannot be altered with CSS.

Tips

  • The Comments Box plugin allows moderation on Custom Published Campaigns. Moderation is not supported on Quick Published Campaigns. See below for more details about moderation.

  • For the best visual results, make the Comments Widget the last widget on your Campaign.

Getting a Vanity URL for your Facebook Page

Facebook keeps comments grouped into a single plugin by requiring a unique URL for each instance of the plugin. We use your Page's URL as part of this, which means that if you get a vanity URL for your Page (for example, facebook.com/MyCompanyPage), your Comments widgets URLs will change, causing old comments to disappear. For this reason, you may want to avoid using any commenting until you get your vanity URL.

Moderating Comments

Moderation is only supported on Custom Published Campaigns. Quick Published Campaigns do not support comment moderation.

Moderation is automatically supported and enabled on Custom Published Campaigns for widgets added after February 26, 2012. For widgets added before February 26, 2012, comment moderation can be enabled at the expense of losing any existing comments. You’ll need to decide for yourself if this tradeoff is worthwhile. You’ll see an "upgrade" checkbox in the comment settings of the widget if it was created before February 26, 2012.

To configure which users can moderate comments, please see Roles and Comment Moderation.

Related articles