These features available on All Plans
Help Links
To request help, access these help docs, view other resources, or contact support; click the Help icon in the upper-right corner of ShortStack (shown below in the Dashboard and the Campaign Builder).
This will open our Help Menu in a pop-up, which provides access to our helpful support resources.
For additional help in the Campaign Builder, you can also click the blue ? icon anywhere you see one to open a pop-up with help specific to the widget or panel you need help with.
Support Center
In the bottom-left corner of the site, you'll find our helpful Support Center button.
Clicking on this button will open a pop-up: You can choose to start a Live Chat with our support team, send us an email, search our Knowledge base (our Help Docs) without having to leave the Campaign Builder, or take a Guided tour of some of our features.
Note: If our team is not available to chat, that option will not be shown - send us an email, and we'll respond as soon as possible.
Pop-Up Help
Throughout ShortStack, you can mouse over almost any button to open a help dialog that explains what the button does.
Video Help & Walkthroughs
For platform announcements, podcasts, and the occasional dance video, head to our ShortStack YouTube Channel.
Blog
You’ll find advice and helpful articles in the ShortStack Blog.
ShortStack University
If you're jumping into ShortStack for the first time, we highly recommend taking our 101 course at ShortStack University! It helps you learn all the features of your account, and how to get a campaign up and running quickly.
Help Pages
Our Support Home Page has quick links to access these help docs (like what you're reading right now!).
The ShortStack Resources Page features a collection of eBooks, infographics, Photoshop templates, and more.
Contacting Support
If our help resources don’t answer your question - or if you are experiencing a problem - please send an email. We will answer as quickly as we can.
To create a support ticket, click the Help icon in the upper-right corner of ShortStack, and then select Contact Support. Alternatively, you can send an email to theteam@shortstacklab.com.
