These features available on All Plans
To request help, access these help docs, view other resources, or contact support; click the Help icon in the upper-right corner of ShortStack.
This will open our Help Menu in a pop-up, which provides access to our helpful support resources.
For additional help in the Campaign Builder, you can also click the blue ? icon anywhere you see one to open a pop-up with help specific to the widget or panel you need help with.
In the bottom-left corner of the site, you'll find our helpful Support Center button.
Clicking on this button will open a pop-up: You can choose to start a Live Chat with our support team, or if the team is offline you can send us an email.
Throughout ShortStack, you can mouse over almost any button to open a help dialog that explains what the button does.
Video Help & Walkthroughs
For platform announcements, podcasts, and the occasional dance video, head to our ShortStack YouTube Channel.
You’ll find advice about building and marketing campaigns among the helpful articles in the ShortStack Blog.
If you're jumping into ShortStack for the first time, we highly recommend taking our ShortStack 101 course at ShortStack University! It helps you learn all the features of your account, and how to get a campaign up and running quickly.
Our Support Home Page has quick links to access these help docs (like what you're reading right now!).
The ShortStack Resources Page features a collection of eBooks, infographics, Photoshop templates, and more.
If our help resources don’t answer your question - or if you are experiencing a problem - please send an email. We will answer as quickly as we can.
To create a support ticket, click the Help icon in the upper-right corner of ShortStack, and then select Contact Support. Alternatively, you can send an email to firstname.lastname@example.org.
How long will it take to get help? (Help Doc)