These features available on All Plans
Help Links
To contact support, get help with the Campaign Builder, access these help docs, check out other help resources, or access our video library; click the Help icon in the upper-right corner of ShortStack. This will look either like a life preserver or a question mark, depending on which part of the site you're currently on.
For more help, you can also click the ? icon in the upper-right corner of any Edit Widget dialog.
Live Chat Support
In the bottom-left corner of the site once you're logged in, you'll find our helpful Support button.
Clicking on this button will open a pop-up where you can search our help docs without having to leave your current page. If you're not able to find what you're looking for, you can click the Live chat button (when available) to speak to a Support Agent right away.
When chat support isn't available, you'll be able to send a support ticket from the same pop-up. Just fill out the fields and submit to send us a ticket any time.
Pop-Up Help
Throughout ShortStack, you can mouse over almost any button to open a help dialog that explains what the button does.
Video Help & Walkthroughs
For platform announcements, podcasts, and the occasional dance video, head to our ShortStack YouTube Channel.
Blog
You’ll find advice and helpful articles in the ShortStack Blog.
ShortStack University
If you're jumping into ShortStack for the first time, we highly recommend taking our 101 course at ShortStack University! The course helps you learn all the features of your account, and how to get a campaign up and running quickly.
Help Pages
Our Support Home Page has quick links to access these help docs (like what you're reading right now!).
The ShortStack Resources Page features a collection of eBooks, infographics, Photoshop templates, and more.
Contacting Support
If our help resources don’t answer your question - or if you are experiencing a problem - please send an email. We will answer as quickly as we can.
To create a support ticket, click Help in the upper-right corner of ShortStack, and then select Contact Support. Alternatively, you can send an email to theteam@shortstacklab.com.
