Problems When Publishing with Facebook Integrations

Troubleshooting Facebook Publishing Issues

1. Log In With Facebook - No Action

• Cause: You have a firewall blocking Facebook JavaScript SDK.
• Check: Open Facebook JavaScript SDK. If it doesn't load, consult your network admin.
• Solutions:
  • Whitelist ShortStack.com in ad-blocking plugins.
  • Disable pop-up blockers.
  • Authorize ShortStack using another browser.

2. Log In With Facebook Button Reappears

• Cause: Likely browser, account, or Facebook integration issues.
• Solutions:
  • Log out and back into ShortStack.
  • Follow the Deauthorize ShortStack steps below.
  • Try another browser or device.

3. List of Pages to Publish Is Empty

• Cause: Missing admin permissions or new Page cache issues.
• Steps:
  • Ensure you're an admin at Facebook Pages.
  • Log out and back into ShortStack.
  • Deauthorize and reauthorize ShortStack.

4. Page List Missing Pages

• Cause: Recently added Facebook Pages are not appearing due to caching.
• Solution: Click Back, then Next in the Campaign Builder to refresh.

5. Facebook Errors (Publishing/Removing Campaigns)

• Solution: Follow the Deauthorize ShortStack procedure below.

Common Solution: Deauthorize ShortStack

1. Visit Facebook Business Tools Settings.
2. Locate ShortStack, check its box, and click Remove.
3. Log out of ShortStack, then log back in to reauthorize.