List of Facebook Pages is Empty or Missing Pages

Overview

When importing likes or comments from Facebook or Instagram posts, you may encounter an empty or incomplete list of Pages. Follow these steps to troubleshoot:

Diagnostic Steps

1. Check Admin Permissions
   Ensure your personal profile is an admin of the Pages. Visit Facebook Pages to verify.

2. Verify Account Type
   Confirm you're logged into a personal Facebook account, not a business account.

3. Adjust ShortStack Integration Settings

   • Log into Facebook.
   • Navigate to Settings & Privacy > Settings > Business Integrations.
   • Edit ShortStack's settings to display all relevant Pages.

4. Deauthorize and Reauthorize ShortStack

   • Go to Facebook Business Tools Settings.
   • Locate ShortStack in the list of authorized apps and click the Remove button to confirm.
   • Log Out of ShortStack and Log Back In
   • Reauthorize ShortStack
     • Attempt to import your comments again.
     • Follow the prompts to grant ShortStack permission as a new user, ensuring all required Pages are selected during the setup.