Troubleshooting Apps on Internet Explorer

Supported Versions of Internet Explorer

ShortStack supports Internet Explorer version 11. Previous versions of Internet Explorer are not supported by Facebook or Microsoft and therefore not supported by ShortStack.

If you are using Internet Explorer 9, 10, or any earlier version, update your browser, or use another browser like Chrome or Firefox with JavaScript enabled. Additionally, Internet Explorer 11 and above has a feature called Enterprise Mode that allows users to run certain websites in a sandboxed version of Internet Explorer 8. You can find more about this at Microsoft's MSDN article.

Security Warning

If a Facebook user enables Secure Browsing (https) in their Account Settings, but the URLs within your campaign are not using the HTTPS protocol, Internet Explorer will display a security warning to the user.

We recommend that you use the HTTPS protocol (e.g., https://www.facebook.com) for CSS, JavaScript, images, and embedded files (e.g., Flash or video) within your campaign to avoid displaying this warning.

Related Resources

Supported Mobile Devices (Help Doc)

HTTPS Required for Embed/Standalone Page? (Community Post)