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How to Import Comments and Reactions from Facebook

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Overview

The Social Importer allows you to import comments and reactions from a Facebook Post, Ad, or Reel into a ShortStack list. This tool captures the Facebook User ID, name as it appears on Facebook, and the content of comments (including photos). You can import data into a new list or add it to an existing one. 

Step 1: Accessing the List Manager

  1. From the Home page, click Manage in the top menu.
  2. Select Lists from the dropdown to access the List Manager page.

Step 2: Selecting a List for Import

Importing into an Existing List:

  1. Find the ShortStack list where you want to import the data.
  2. Click the down arrow next to the list name.
  3. Select Import from..., then click Facebook on the left.

Importing into a New List:

  1. Click the Social Import link at the top of the List Manager page.
  2. Select Facebook on the left.
  3. Enter a name for your new list and any desired tags in the fields provided.
  4. Click the blue Continue button.

Step 3: Connecting to a Facebook Business Account

New Account

  1. The Social Import Wizard will prompt you to connect to your Facebook Account. 
  2. In the additional pop-up, sign in to Facebook. 
  3. Click continue to grant ShortStack access to the following items: 
    • Name and profile picture
    • Manage ads for ad accounts that you have access to
    • Manage your business
    • Access profile and posts from the Instagram account connected to your Page
    • Manage comments for the Instagram account connected to your Page
    • Read content posted on the Page
    • Read user content on your Page
    • Show a list of the Pages you manage 

Already Connected Account

If you have already connected your Facebook Account to ShortStack, continue to step 4. 

Step 4: Selecting a Post Type

  1. Choose post type: Normal, Promoted, or Reels. 
  2. Select the Facebook Page you wish to import comments and/or reactions from. 
  3. View the most recent Facebook posts from the selected profile.
    • Posts will display the number of comments and reactions for easy identification.
  4. Select the post you want to import comments from.

Uncheck the box Hide posts with no likes or comments to show all posts. Hiding posts with no likes or comments is the default setting. 

Step 5: Set Import Settings

Import Users Who Have...

You can customize your import by selecting:

  • Reacted to or commented on the post
  • Reacted to the post
  • Commented on the post

Duplicates

Enable this if users can earn multiple entries (e.g., one for reacting and one for each comment).

Additional Comment Settings

Check any of the boxes to enable the following settings:

  • Import comment reactions as votes
  • Import photos from comments
  • Give extra chances for votes - Assign custom points for actions (e.g., 5 points for reacting, 10 points for commenting). Example: A user who reacts and leaves two comments would earn 25 points.
  • Restrict valid comments to a date range - When enabled, date and time settings will be shown for you to set. 

Note: If you enable Import comment reactions as votes, reaction counts on comments will be added to bonus points.

Step 6: Completing the Import

  1. Click Import & Close to begin the process.
  2. You’ll receive an email notification when the import is complete.

Step 7: Viewing Imported Entries

Access the imported entries by clicking the list's View Entries link.

 

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