Overview
Embedding your campaign directly onto your website is a great way to drive traffic, but with so many website builders available, issues can sometimes arise. This guide outlines some simple troubleshooting steps to resolve common embed problems.
1. Double-Check the Embed Code
Each website builder has its own way of handling embed code, and one common issue is that some platforms strip parts of the code, causing it to malfunction or not display correctly.
How to spot this issue:
- Right-click on the webpage where the embed is placed, then select Inspect.
- In the inspection panel, scroll until you find the
<iframe>. - Copy the iframe code from your page and compare it with the original embed code provided by ShortStack. You can use tools like ChatGPT or any text comparison tool to identify discrepancies.
- If there are differences (e.g., missing or additional elements), this is likely causing the problem.
Solution: To prevent this, paste the ShortStack embed code directly into your website's HTML, rather than using widgets or plugins.
2. Verify Campaign Security Settings
ShortStack protects your embed by allowing it to display only on specific whitelisted sites.
How to check this:
- Go to the Campaign Settings in the Builder, then navigate to the Security tab.
- Ensure the correct domain is listed in the embed whitelist section. If it's incorrect or missing, update the domain and remember to publish changes.
3. Slow Embed Load Times
For Pro Plan users, ShortStack uses Cloudflare Turnstile as an added security measure to block bots. However, if enabled, this can slow down your embed's loading time.
How to disable this feature:
- Open the Campaign Settings (gear icon) in the Campaign Builder.
- Click on the Security tab.
- Uncheck the Enable if my campaign is embedded option.
Note: This option is unchecked by default.
If you do not have Cloudflare Turnstile enabled, the slow embed load time could be related to your browser. Here's how to check:
- Test on a different browser.
- Test on a different network, such as your cellular provider or at a coffee shop.
- Disable any plugins on your browser.
- Open the page in incognito mode in Chrome.
If any of the above troubleshooting options provide faster load times, then it is likely your specific browser or network. In this case, most visitors will not experience the same results as you.
If you have any questions, please reach out to us at theteam@shortstacklab.com!