Billing FAQs

1. How do I upgrade my plan?

1. From the Home page, click your name in the top-right menu.
2. Select Account Summary.
3. In the Current Plan section, click Change Plan.

For more details, refer to the Upgrading Your Plan guide.

2. How do I downgrade my plan?

1. Go to Account Summary.
2. Click Change Plan.
3. Ensure you don’t exceed the entry limits of the desired plan. Exceeding limits will grey out that plan.

3. How do I stop billing?

You can either pause your payments or cancel the subscription. 

Pause Account: Retain content for up to 3 months.

Cancel Subscription: This cancels all future payments but keeps your account. You can upgrade to a paid account at any time.

1. Log in to ShortStack.
2. Click your name at the top right corner. 
3. Select Account Summary in the drop-down menu.
4. Click Pause or Cancel Subscription and follow the prompts. 

4. Can I get a refund?

Refunds are considered on a case-by-case basis. Contact theteam@shortstacklab.com for assistance.

5. How much does ShortStack cost?

Plans are available on a monthly or annual basis, with annual subscriptions offering a 20% discount:

• Startup: $49/month or $468/year
• Business: $99/month or $948/year
• Growth: $149/month or $1,428/year
• Pro: $249/month or $2,388/year
• Elite: $499/month or $4,788/year
• Enterprise: Custom pricing

For a full list of features, visit our Pricing Page.

6. Where can I find a breakdown of costs?

ShortStack’s invoices show monthly or annual charges and charges for additional Team Member Seats. No hidden fees or taxes apply.

7. Where can I download my invoice or statement?

1. Log in to your ShortStack account.
2. From the Home page, click your name.
3. Select Account Summary.
4. Click Statements at the top.
5. Click a statement's date to view or download it.