Troubleshooting Emails

Overview

This guide covers frequently asked questions and common troubleshooting steps for issues that may arise when creating or sending emails.

Troubleshooting: Emails Landing in Spam

Option 1

Update your domain’s DMARC policy to p=none. This prevents emails from being quarantined when DMARC checks fail.

Option 2

Use one of ShortStack’s default From Addresses:

• no-reply@campgn.page
• no-reply@lndg.page
• no-reply@shortstack.page
•  

Troubleshooting: Recipient(s) Not Receiving Emails

Possible Cause 1

The Double Opt-In setting may be enabled if scheduled or follow-up emails aren’t being delivered. Here’s how to check:

1. Open the Email Builder.
2. Click the Company Profile link at the top of the Builder.
3. In the Company Profile settings, scroll down to locate the "Require Double Opt-In" option.
4. If it’s enabled, uncheck the box to disable it.
5. Click Save, then Select to confirm your changes.
6. Make sure your email is set to Active, then close the Email Builder.

Disabling Double Opt-In should allow your emails to send as expected. If you are required to have Double Opt-In enabled, include the merge code {{subscribe}} in your Autoresponder email. 

Possible Cause 2

The recipient unsubscribed from receiving emails. If you have multiple Company Profiles, it will only affect the Company Profile from which they unsubscribed.