Overview
If your campaign is live but not receiving entries as expected or visitors are having trouble submitting forms, follow these troubleshooting steps:
Diagnostic Steps
1. Check Entry Locations
Access the Entries Manager either via the Form Container or Entry Display Widget in the Campaign Builder. Double check your Entry Display Widget is added, connected to the correct list, and visible.
2. Verify Campaign and Form Visibility
Ensure your campaign is live, and confirm the form isn’t hidden or restricted by dates/times in Widget Settings.
3. Check Entry Restrictions
Verify repeat and total entry limits in Entry Restrictions. Adjust the Captcha sensitivity to resolve submission issues.
4. Promote Your Campaign
Advertise your contest to attract entries. Explore the ShortStack blog for promotion strategies.
5. Troubleshoot Visitor Issues
Gather information from affected users such as device and browser details, network type, and error messages or screenshots.
If unresolved, contact support at theteam@shortstacklab.com.
