Campaign can't be viewed on mobile devices


1 comment

  • Official comment
    Jane Vance

    Answer from ShortStack Support: It looks like you aren't using the Campaign URL we provide you when publishing the campaign. You will need to use the Campaign URL to view the Campaign on mobile devices. You can post the Campaign URL within Status updates on your Facebook Page, so both mobile and desktop users can view the Campaign. The Campaign URL can be found within the Campaign Builder for your Campaign. Just click the Publications icon to open the Manage Publications Panel, then copy the Campaign URL you want to use.

    Facebook doesn't display Page Tab Apps - like ShortStack Campaigns - on mobile. This is why the Campaign URL is so important. You can learn more about Facebook Campaigns on mobile devices here:

    To locate the Campaign URL:

    Open the Campaign Builder, then click the Publisher Panel icon to open the Publisher Panel (it looks like a little ribbon - see screenshot below). 

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