We couldn't find any public photos for the authorized user

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5 comments

  • Official comment
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    Jane Vance

    Answer from ShortStack Support: When looking at your campaign, it appeared that you were using an extra # before the hashtag within the Instagram Settings. Try removing this # to see if you are able to pull in the image.

  • Avatar
    Valeria Campos

    Please, 

    I'm having the same problem.

  • Avatar
    Jane Vance

    Hello Valeria! Can you submit a support request to theteam@shortstacklab.com ?

  • Avatar
    Valeria Campos

    I seem to have discovered the problem. Some application required to access Instagram is blocked. Can you help me?

  • Avatar
    Jane Vance

    Hi Valeria! Can you reach out to us via email: theteam@shortstacklab.com

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