To downgrade or cancel your account, click on your name in the top-right corner of your Dashboard. Then click Account Summary from the dropdown.
- Click the Plan tab on the Account Summary page.
- Toggle between Monthly or Annual using the toggle at the top.
- Click the button at the bottom of the Plan that you'd like to switch to.
Note: If your Plan is currently over any of the the Allowances for the lower Plans, those options will be greyed out and not selectable.
- You'll then see the price for your new Plan - click Pay with Credit Card.
- Even if you have an account credit from being on a more expensive Plan, you'll still be required to do this next step as a method of verification. Your credit card information should still be on file (or you can change it here if you need to) - just check the box, and then click Upgrade Account. At that point, you're done!
At the end of your current billing cycle, you can pause your account for 30, 60, or 90 days. Your Campaigns and data will be safe and secure until your account is automatically reactivated, or you can come back any time before then and reactivate it manually. Before you pause, please note that:
- While your account is paused, live Campaigns will display a message that says "Currently Unavailable." New form entries will not be collected.
- Your entries and databases are stored, but are not accessible while your account is paused.
- You won't have access to your Campaigns while your account is paused.
- You may reactivate your Campaign at any time - you will have immediate access to everything in your account. Billing will resume immediately.
- Campaigns, forms, and other assets created from your account won't be available to you or any of your team members until you reactivate your account.
- Your account will remain accessible until the end of your current billing cycle. Your 30, 60, or 90 day account pause will being at the end of your current billing cycle.
To Pause your account:
- In the Account Summary screen, click on the Pause Account button at the bottom.
- The Pause Account pop-up will provide you with some extra information; choose the length of time for which you'd like to pause your account from the dropdown box, then click Pause Account.
- You'll see a confirmation screen letting you know you were successful. This will verify when your pause will start and end. Click Done.
- You will see information at the top of your screen letting you know when the pause will occur, along with a pink button that allows you to cancel the pause if needed. At the end of your pause, the account will automatically resume billing using your current Plan.
Deleting your account is a permanent procedure. Once you delete your account, it cannot be restored. If you're absolutely certain you want to permanently delete your account, please keep in mind:
- All live Campaigns should be unpublished prior to deleting. Once your account is deleted you won't be able to access your Campaigns, even to uninstall them. Campaigns associated with deleted accounts may display promotional messaging, like this:
- Your entries, form data, and analytics will be deleted. We suggest exporting any databases before deleting your account.
- Team members will lose access to any assets owned by your account. This includes but is not limited to: Campaigns, databases, and any files uploaded to the Media Manager.
To Delete your account:
- In the Account Summary screen, click on the Delete Account link at the bottom of the page.
- Click on the red Yes, I'm sure. Delete it button in the pop-up.
- Be sure to carefully read the warning about everything that you'll be erasing. If you're still sure you want to delete, click the blue Delete Account button.
- At that point, your account will be deleted and you'll be redirected to the login screen of ShortStack. You should notice that if you try to login, you will be unable to with your previous credentials.